Returns &
exchanges

• Items unworn and unwashed, with the original tag attached.
• Requests raised within 7 days of delivery or collection.
• Faulty items — a bad print, a failed seam — at any point within 30 days.
• Wrong item sent: entirely on us, we cover the return leg.

• Items that have been worn, washed or altered.
• Anything without the original tag.
• Requests raised after the 7-day window has closed.
• Damage from wear, heat or ironing directly over the print.

Message us on WhatsApp with your order reference, what you received, and what you would rather have. A photo helps if something is faulty.

We will confirm the swap and where to bring or send it back to us — either drop it at our Kampala pickup point yourself, or send it with your own courier or boda.

We handle sizing problems as exchanges by default — it is faster and you still get the item. Where a refund is the right outcome, it goes back by Mobile Money to the number that paid, within 5 working days of the item reaching us.

If the item is faulty or we sent the wrong thing, we cover reasonable costs to get it back to us. If it is a change of mind or a size swap, getting it back to us is on you — same as arranging your own delivery when you first ordered.